Support is standard

	others (unmanaged)	hand holding (6sync standard management)	red carpet (6sync deluxe management)
hardware
network
service with a :-)	?
migration assistance	?
security hardening
OS updates
standard software
24/7 team
proactive monitoring
automated backups
periodic server tune-ups
price		FREE	$12/mo

6sync support

Our virtual server solutions are accompanied by a support programme that is focused on resolution. We promise to work diligently and efficiently to keep our customers happy and their service uninterrupted.

The standard support package covers our network, hardware, and default operating system and software configuration. All support is via our ticketing system and we guarantee a 1-hour reponse time and 24-hour resolution time. Most critical tickets are answered in less than 15 minutes, so rest assured that you are in good hands.

If more thorough support service and management is required please contact us for details. In general, we encourage the use of web-based server control panels which greatly simplifies the administration of your virtual server, keep reading to find out more.

Note: you are welcome to discuss specific requirements with us and we work with clients on a case-by-case basis. If you are running multiple sites, complex virtual mail systems, etc we may encourage you to move to a web-based control panel for greater manageability.