| live chat (bottom right) |
messenger (msn@6sync.com) |
24x7 desk (click here) |
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| sales and upgrades |  |
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| billing | |
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| password issues | billing only | |
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| server security | |
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| network assistance | case-by-case | |
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| standard software | |
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| backup restores | case-by-case | |
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| software installation | case-by-case | |
Our virtual server solutions are accompanied by a support programme that is focused on resolution. We promise to work diligently and efficiently to keep our customers happy and their service uninterrupted.
The standard support package covers our network, hardware, and default operating system and software configuration. All support is via our ticketing system and we guarantee an 1-hour reponse time and 24-hour resolution time.
If more thorough support service and management is required please contact us for details. In general, we encourage the use of web-based server control panels which greatly simplies the administration of your virtual server, keep reading to find out more.
Note: you are welcome to discuss specific requirements with us and we work with clients on a case-by-case basis. If you are running multiple sites, complex virtual mail systems, etc we may encourage you to move to a web-based control panel for greater manageability.
Our expert technicians, henceforth referred to as hosting ninjas, are here to provide assistance 24/7
In the unlikely event that you aren't satisfied with your 6sync product, we offer a 14-day moneyback guarantee.
Please be aware that we reserve the right to deduct any package addon costs (e.g. control panels, software installers and other such expenses) from your refund once it has been approved, and refunds may only be granted if you provide a reason or evidence of shortcomings by 6sync.
For further clarification, please read our Terms and Conditions by clicking here.
